📧 Contact Support
Need help? Have a question? We're here for you!
support@exposr.app
For the best support experience, please use the contact form within the EXPOSR app.
❓ Frequently Asked Questions
How does EXPOSR analyze food?
EXPOSR uses advanced AI technology to analyze food labels and nutrition information. You can scan barcodes or take photos of nutrition labels, and our AI provides personalized health insights based on your dietary preferences and health goals.
Is EXPOSR safe to use for medical decisions?
No, EXPOSR is for informational purposes only and should not be used for medical decisions. Always consult with healthcare professionals for medical advice. Our AI analysis may contain errors and cannot account for your complete health picture.
How do I cancel my subscription?
You can cancel your subscription anytime through your iPhone's Settings app. Go to Settings > [Your Name] > Subscriptions > EXPOSR, then tap Cancel Subscription. Your subscription will remain active until the end of the current billing period.
Why isn't the barcode scanner working?
Make sure you've granted camera permissions to EXPOSR. Go to Settings > Privacy & Security > Camera > EXPOSR and enable camera access. Also ensure you have good lighting and hold the camera steady over the barcode.
Can I delete my account and data?
Yes, you can delete your account and all associated data through the Privacy & Data section in Settings. This action is permanent and cannot be undone.
🔧 Technical Support
Experiencing technical issues? Here are some quick troubleshooting steps:
- App crashes: Force-close the app and reopen it, or restart your device
- Camera issues: Check camera permissions in Settings > Privacy & Security > Camera > EXPOSR
- Sync problems: Ensure you have a stable internet connection
- Login issues: Try signing out and signing back in
If these steps don't resolve your issue, please contact us with details about your problem.